What Makes ITO.London Different
A Different Standard of MSP
Many MSPs focus on ticket volume. We focus on outcomes, stability, and the commercial reality of running an SME. You get a virtual IT department and outsourced IT manager mindset, not a queue and a script.
Differentiators:
Rapid response helpdesk with clear SLAs, prioritised support and proper escalation
Security-first operations, MFA, Conditional Access, email hardening, endpoint protection and patching discipline
Modern workplace expertise, Microsoft 365, Entra ID, Intune and device management done properly
Projects delivered, not delayed, migrations, network remediation, WiFi, VoIP, rollouts and automation
Cost control with vendor leverage, rationalising licences, renegotiating contracts, and reducing waste without reducing capability
The ITO.London Method
Our Delivery Framework
Discover
We assess your current setup, risks, priorities and constraints, then agree what “good” looks like, including security baseline, tooling and support expectations.
Stabilise
We fix urgent issues, standardise access and devices, close high-risk security gaps, and document the environment so support becomes predictable and fast.
Run
SLA-backed service desk, proactive monitoring and patching, structured onboarding/offboarding, and clear reporting so you always know what’s happening and why.
Improve
Monthly review of trends, costs and risks, then deliver practical upgrades, automation and projects that remove recurring issues and support business growth.
Answers for London SMEs
Frequently Asked Questions,
IT Support, Microsoft 365, Security and More
Clear, practical answers about ITO.London services,
support plans, response times, onboarding, cloud migrations, cybersecurity, websites, and vendor management,
so you know exactly what to expect.
Yes. On-site visits are available based on your plan and SLA, including urgent incidents, installations, network work, and scheduled site days.
Both. Most clients choose managed support for faster response and proactive maintenance, but we also deliver scoped projects and consultancy.
Yes. We handle tenant setup and remediation, migrations, Entra ID, Exchange, Teams, SharePoint, Intune, Conditional Access, and governance.
Yes. We plan and execute email and file migrations, identity alignment, DNS changes, and post-migration clean-up, with minimal disruption to users.
Yes. We design and operate cloud environments with security baselines, monitoring, backup, cost controls, and change management. Development is scoped separately.
Yes. We support Azure VM estates, networking and segmentation, secure access, backup and DR, plus database administration and troubleshooting where required, scoped appropriately.
Yes. We run a structured takeover, access recovery, documentation, stabilisation, and a 30–90 day improvement plan, including vendor handover management.
Yes. We offer managed hosting with monitoring, backups, performance tuning, and security hardening. We can also manage third-party hosting if you prefer.
Yes. We provide secure maintenance, update governance, staging and release process, WAF/CDN (Cloudflare), uptime monitoring, performance optimisation, and checkout reliability.
Yes. Website builds and redesigns are delivered as scoped projects, with clear deliverables, timelines, and post-launch support options.
Yes. We help select, implement, and integrate CRM, POS, finance, e-commerce, and workflow tools, with data migration and automation where appropriate.
Yes. We advise on hardware, software and licences, handle procurement workflows if desired, and manage vendor relationships, renewals, and service escalations.
Yes. We review contracts and usage, benchmark options, and negotiate on your behalf to reduce cost and improve service terms, without compromising capability.
Yes. We act as your technical owner, coordinating third parties, enforcing standards, and ensuring accountability across delivery, security, and ongoing operations.
Yes. We support office printing environments including user access, driver management, reliability issues, secure printing where required, and supplier coordination.
Yes. We advise on architecture and security, coordinate installers, manage networking and access control, and ensure systems align with privacy and operational requirements.
Yes. We deliver pragmatic SME security, MFA and Conditional Access, endpoint protection, email hardening, least privilege, admin separation, logging, alerting, and incident playbooks.
Yes. We implement cloud and hybrid backups, restore testing, ransomware resilience, and continuity runbooks, aligned to realistic recovery objectives.
Yes. We design secure remote access, device compliance, identity controls, and collaboration tooling to keep distributed teams productive and supportable.
We frequently work with professional service providers, consultancies, creative studios, retail operations, and scaling SMEs, typically 5–50 users, with a focus on reliability, security, and speed.
We offer per-user support plans for predictable budgeting, plus scoped project delivery for migrations, redesigns, network changes, and larger improvements.
Day-to-day support is covered within your plan scope and fair usage. Larger changes, migrations, builds, and major rollouts are scoped and priced separately.
For most London SMEs, we can begin discovery quickly, then stabilise and onboard in phases, depending on access, urgency, and the complexity of your environment.
The People Behind ITO.London
Our Experts Team.
ITO.London is senior-led and hands-on.
You get a primary technical owner, backed by trusted specialists when needed,
so issues are resolved properly and projects ship on time.
Eduard Constantinescu
CIO
London, UK
Ingrid Maria
Project Manager
London, UK
Nadiia Starling
Accounts Manager
London, UK
Mahady HLara
Sr. Web Developer
London, UK
Cristian Mootoo
Sr Cloud Architect
Bucharest, RO
Marcus Sifa
Database Administrator
Poland