IT SERVICES / LONDON BUSINESSES
From dependable daily support to a fully coordinated IT function. Give your business the technical capability, operational control and strategic direction to move forward.
Managed support · Microsoft 365 · Cyber security · Cloud · Networks · Digital platforms
Photography: Nastuh Abootalebi · Unsplash
One accountable partner
From the first support request to your next stage of growth, bring the right operational and strategic expertise together.
01 / People & productivity
Services are included according to your agreed plan or project scope.
02 / Security & resilience
Services are included according to your agreed plan or project scope.
03 / Networks & connectivity
Services are included according to your agreed plan or project scope.
04 / Cloud & infrastructure
Services are included according to your agreed plan or project scope.
05 / Websites & business systems
Services are included according to your agreed plan or project scope.
06 / Leadership & delivery
Services are included according to your agreed plan or project scope.
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Find your fit
Tell us about your business. Get a suggested starting point and an indicative monthly service cost, without handing over your contact details.
Workspace photography: Gian Paolo Aliatis / Unsplash.
Select your team size and priorities, then see a suggested plan and the starting monthly cost.
No email address required. This is guidance, not an instant quotation.
Estimates use the published starting rates, including VAT. Final scope, licences and fees are confirmed in a written proposal.
Choose your level of partnership
Start with the responsibility you want us to take on, then match the plan to your team and environment.
3–10 users · Monthly service
£85
From, per user / month, including VAT
Best suited to: Small teams needing an hours-based safety net.
Scope to note: On-site visits, projects and onboarding are separately scoped.
Prioritised by business impact; response targets agreed in your proposal.
Employee onboarding, on-site work and projects can be added to your agreed scope.
10–25 users · Monthly service
£58
From, per user / month, including VAT
Best suited to: Growing teams retaining their own IT oversight.
Scope to note: On-site visits, migrations and onboarding are separately scoped.
Prioritised by business impact; response targets agreed in your proposal.
Initial onboarding, migrations and on-site visits are scoped separately. Support is measured in hours, rather than a competing ticket ceiling.
10–25 users · Monthly service
£88
From, per user / month, including VAT
Best suited to: Teams wanting day-to-day IT management.
Scope to note: Projects, migrations and on-site attendance are separate.
Priority-based response targets agreed in your service schedule.
Unlimited applies to agreed operational support, not migrations, development, major changes or project delivery. Specialist platforms and on-site work are separately scoped.
25–50 users · Monthly service
£75
From, per user / month, including VAT
Best suited to: Multi-person offices needing planned attendance.
Scope to note: Projects and attendance beyond agreed visits are separate.
Priority-based response targets agreed in your service schedule.
Visit duration, locations, travel arrangements and scheduling are specified in your proposal. A visit is not a reserved full engineer day. Projects and extra attendance are separately scoped.
25+ users · Tailored scope
£63
From, per user / month, including VAT
Best suited to: Businesses needing senior IT direction and specialist oversight.
Scope to note: Business 2 visits are not bundled; advisory allocation is agreed.
1-hour Priority 1 initial-response target during contracted support hours.
Advisory time, managed assets, security tools and on-site attendance are specified in your proposal. Specialist hours form one shared monthly pool, not a separate allowance for each platform. This is a tailored leadership-led scope, not an automatic bundle of Business 2 on-site visits.
50+ users · Tailored scope
£130
From, per user / month, including VAT
Best suited to: Larger organisations needing reserved engineering capacity.
Scope to note: The starting rate does not price every 2–4 day staffing pattern.
Custom priority-based SLA and escalation arrangements.
The displayed starting rate does not price every on-site staffing pattern. Two versus four days, locations, cover arrangements and engineer-day length require a tailored quotation. Extended-hours and emergency response must be expressly included.
Starting rates reflect different team minimums and service scopes. Concierge Care is a leadership-led agreement and does not automatically include Business 2 on-site visits. Concierge Plus on-site staffing is separately scoped within your quotation. Licences, onboarding and additional work are itemised before you commit.
On mobile, open a plan below to review its service details. On-site capacity, support hours and specialist scope must be read alongside the starting rate.
| Service detail | Essential 10 | Essential 25 | Business 1 | Business 2 | Concierge Care | Concierge Plus |
|---|---|---|---|---|---|---|
| Team size | 3–10 users | 10–25 users | 10–25 users | 25–50 users | 25+ users | 50+ users |
| Support capacity | 6 pooled engineer hours/month | 16 pooled engineer hours/month | Unlimited in-scope remote support | Unlimited in-scope remote support | In-scope remote support and strategic oversight | Remote support plus reserved on-site capacity |
| Remote support | Support draws from the monthly hours pool | Support draws from the monthly hours pool | No fixed ticket ceiling for agreed day-to-day support | No fixed ticket ceiling for agreed day-to-day support | Agreed operational support with senior escalation | Unlimited in-scope remote support |
| On-site provision | Quoted separately | Quoted separately | Quoted separately | Up to 4 scheduled visits/month | Attendance scoped to your agreement | 2–4 engineer days/week, scoped and quoted |
| Reporting & leadership | Support usage and next-step recommendations | Support usage and capacity planning | Monthly service reporting | Service reporting and IT roadmap reviews | Quarterly technology and risk reviews | 4 advisory hours/month and a strategic roadmap |
| Response approach | Prioritised by business impact; response targets agreed in your proposal | Prioritised by business impact; response targets agreed in your proposal | Priority-based response targets agreed in your service schedule | Priority-based response targets agreed in your service schedule | 1-hour Priority 1 initial-response target during contracted support hours | Custom priority-based SLA and escalation arrangements |
Open a plan to see its scope without scrolling sideways.
Introducing the virtual IT department approach. Video plays only when you choose.
One coordinated service
Support should connect to the bigger picture. We help you bring user assistance, platform management, supplier coordination and technology decisions into a coherent service.
A considered transition
A clear handover builds confidence before your first ticket is raised.
Review your people, systems, risks and current support arrangements.
Agree your service scope, responsibilities, response targets and commercial terms.
Plan access, documentation, provider handover and staff communication.
Use service reporting and review meetings to decide what comes next.
The details that matter
Essential allowances are pooled across the organisation. Investigation, remote assistance and administration use the same engineer-hours pool. The proposal sets time recording, overage rates and any rollover terms; extra work requires approval.
Business and Concierge support covers the users, devices and operational tasks listed in the agreement. It does not make project work, migrations, application development, new office deployments or unlisted systems unlimited. Persistent demand is reviewed with you so that scope remains appropriate.
Essential desk hours are Monday to Friday, 10:00–17:00 UK time, excluding UK bank holidays. Business and Concierge service windows are confirmed in the proposal. Monitoring may run outside staffed hours; it does not itself provide a 24/7 staffed helpdesk or emergency-response commitment.
Priority reflects business impact and urgency. A critical business-wide outage is handled differently from a routine user request. Response means initial engagement and triage, not guaranteed resolution. Targets run within contracted support hours and are documented in the service schedule.
Displayed starting prices include VAT at the applicable rate. Your proposal itemises supported users and assets, Microsoft 365 and other licences, security and backup tools, onboarding, any minimum term and separately chargeable work. Service descriptions do not include every third-party licence or hardware cost.
Yes. We start with a discovery and access review, agree responsibilities with you, and plan the handover of accounts, documentation, monitoring and support contacts. Remediation and migration work are assessed before a start date and fee are agreed.
Your next step
Tell us what you need to improve. We will help you define the right service and a clear route forward.
Illustrative imagery from the iTO.London collection.