Terms and Conditions

Terms and Conditions

Last updated: 22 February 2026

These Terms and Conditions govern your use of the ITO London LTD website and any related services, including trial and paid managed IT services.

If you do not agree with these Terms, you must not use our website or services.

1. Introduction

These Terms and Conditions apply to:

  • The website located at https://ito.london

  • Any registration or account created on our website

  • Any trial engagement

  • Any paid managed IT, consultancy, support, or related services

  • Any transactions relating to our products or services

You may also be bound by additional contracts, proposals, service agreements, or statements of work. In the event of any conflict between these Terms and a separately signed agreement, the signed agreement shall prevail.

ITO London LTD is a company operating in the United Kingdom.
Contact: info@ito.london

2. Binding Effect

By registering with, accessing, or otherwise using this website or our services, you agree to be bound by these Terms.

In certain cases, we may require explicit acceptance, including ticking a confirmation box prior to accessing services or commencing a trial.

3. Electronic Communication

By using this website or communicating with us electronically, you consent to receiving communications electronically.
You agree that electronic communications satisfy any legal requirement that such communications be in writing.

4. Scope of Services

ITO London LTD provides:

  • Managed IT support

  • Cloud services administration

  • Microsoft 365 and infrastructure management

  • Cybersecurity services

  • Consultancy and advisory services

  • Remote technical assistance

Specific services, pricing, SLAs, and deliverables for paid engagements are defined in separate written agreements or proposals.

5. Free Trial Terms

5.1 Trial Offer

We may offer a complimentary trial consisting of:

  • Up to one (1) hour of remote IT consultancy or support

  • For up to five (5) users

  • Available once per organisation

The trial is provided for demonstration and initial evaluation purposes only.

5.2 Eligibility

Trial eligibility requires:

  • Registration with accurate contact information

  • Identification of the organisation or project

  • Acceptance of these Terms

We may accept common email domains (e.g. Gmail, Outlook, Yahoo), particularly for new businesses not yet configured with corporate domains.
We reserve the right to request reasonable verification of identity or business intent.

We may refuse or withdraw any trial at our discretion.

5.3 No SLA During Trial

No Service Level Agreement applies during the trial period.

Support during the trial is provided:

  • On a best-effort basis

  • Without guaranteed response or resolution times

  • Only between 10:00 and 17:00, Monday to Friday (UK time)

  • Excluding UK public holidays

5.4 Remote Access Consent

To provide remote support, we may require installation of secure remote access software.

By participating in the trial or paid services, you expressly consent to:

  • Installation of a remote support client

  • Full administrative access to relevant systems

  • Access to cloud environments and on-premises devices

  • Access to systems necessary to diagnose, configure, or resolve issues

You are responsible for ensuring that such access complies with your internal policies and legal obligations.

5.5 Trial Limitations

The trial:

  • Is non-transferable

  • Has no monetary value

  • Cannot be combined with other offers

  • Is limited to one per organisation

  • May be terminated at any time

6. Client Responsibilities

You agree to:

  • Provide accurate, up-to-date information

  • Maintain appropriate system backups

  • Provide lawful authority for us to access systems

  • Cooperate reasonably with our engineers

  • Maintain adequate security controls in your environment

We are not responsible for failures caused by incomplete information or lack of cooperation.

7. Registration and Accounts

If you create an account:

  • You are responsible for safeguarding your credentials

  • You must not share access

  • You are responsible for all activities under your account

  • You must notify us immediately of unauthorised access

After termination, you may not create a new account without permission.

8. Intellectual Property

All intellectual property rights in:

  • The website

  • Branding

  • Content

  • Documentation

  • Software

  • Tools

are owned by ITO London LTD or its licensors.

You are not granted any licence to reproduce, distribute, modify, reverse engineer, or commercialise our materials without prior written consent, except where required by mandatory law.

Clients retain ownership of their own data and configurations.

9. Responsible Use

You must not:

  • Use our website for unlawful purposes

  • Attempt to compromise security

  • Distribute malicious software

  • Conduct automated data scraping

  • Use data obtained from us for direct marketing without consent

Any activity that interferes with availability, performance, or security is prohibited.

10. Third-Party Websites

Our website may link to third-party websites.
We are not responsible for their content, privacy practices, or services.

Use of third-party sites is at your own risk.

11. Data Protection

We process personal data in accordance with:

  • UK GDPR

  • Data Protection Act 2018

See our Privacy Policy:
https://ito.london/privacy-policy/

See our Cookie Policy:
https://ito.london/cookie-policy/

12. Confidentiality

Both parties agree to keep confidential any non-public technical, commercial, or personal information obtained during service delivery.

13. Payment Terms (Paid Services Only)

For paid engagements:

  • Invoices are due within 14 days unless otherwise agreed

  • Late payments may incur interest at 4% above Bank of England base rate

  • We may suspend services for non-payment

14. Warranties Disclaimer

The website and all services are provided on an “as is” and “as available” basis.

We make no warranties that:

  • The website will be uninterrupted

  • Services will be error-free

  • Services will meet all specific requirements

The trial is provided strictly without warranty.

Nothing on this website constitutes legal, financial, or professional advice outside the defined scope of engagement.

15. Limitation of Liability

Nothing in these Terms excludes liability where unlawful to do so.

Subject to that:

  • We are not liable for indirect or consequential loss

  • We are not liable for loss of profits, data, or revenue

  • For paid services, total liability shall not exceed the total fees paid for the relevant service

  • For the trial, liability is excluded to the fullest extent permitted by law

16. Termination

We may suspend or terminate access:

  • For breach of these Terms

  • For security concerns

  • For non-payment

  • If continuation presents legal or operational risk

You may terminate services in accordance with your service agreement.

17. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to cyber incidents, infrastructure outages, natural disasters, or government actions.

18. Indemnification

You agree to indemnify and hold us harmless against claims arising from:

  • Your misuse of the website

  • Breach of these Terms

  • Violation of intellectual property rights

  • Violation of privacy laws

19. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

20. Waiver

Failure to enforce any provision shall not constitute waiver of that provision.

21. Accessibility

If you experience accessibility issues, contact us at info@ito.london and we will use reasonable efforts to resolve them.

22. Export Restrictions

You may not use this website or services in violation of UK export laws or regulations.

23. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement relating to use of the website.

24. Updates

We may update these Terms from time to time.
The latest revision date appears at the top.

Continued use constitutes acceptance of updated Terms.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision is found invalid, the remaining provisions shall remain enforceable.

26. Contact information

This website is owned and operated by iTO London LTD.

You may contact us regarding these Terms and Conditions through our contact page.

27. Download

You can also download our Terms and Conditions as a PDF.