Terms And Condition

1. Introduction

 

Welcome to iTO.London (“we”, “our”, “us”).

These Terms and Conditions (“Terms”) govern the use of our website, our trial and paid services, and any engagement with iTO.London as an IT services and managed service provider (“MSP”).

By registering for a trial, engaging our services, or accessing our systems, you agree to these Terms. If you do not agree, you must not use our services.

iTO.London is a professional IT consultancy and managed services business based in London, United Kingdom.
Contact us at: info [@] iTO [DOT] London

2. Definitions

In these Terms:

• • • “Client”, “You”, “Your” – the individual or entity using our services, including the trial.
    • “Services” – any IT support, consultancy, management, or related services provided by iTO.London, including both paid and complimentary sessions.
    • “Trial” – a promotional offer providing up to one (1) hour of remote IT consultancy or support, available once per new client, covering up to five (5) users.
    • “Remote Access Tools” – secure applications installed temporarily or permanently on client systems to allow remote support.
    • “Agreement” – the contract formed between you and iTO.London upon acceptance of these Terms.

3. Scope of Services

iTO.London provides managed IT support, cloud services administration, consultancy, cybersecurity management, and other professional technology solutions.
Specific service deliverables, pricing, and service levels for paid engagements are defined in a separate written agreement or proposal.

These Terms apply to:

• • • All website visitors and registered users.
    • All trial participants.
    • All clients receiving paid services.

4. Trial Offer

4.1 Eligibility

The iTO.London trial offer provides up to one (1) hour of free remote IT consultancy or support, for up to five (5) users within one organisation, for one (1) month only!

To participate, clients must:

• • • • Register through our website or contact form.
      • Provide verifiable contact information (email, phone, or company registration details).
      • Be located in the United Kingdom (unless otherwise agreed).

We may accept common email domains (e.g. Gmail, Outlook, Yahoo) for new or pre-setup businesses, provided sufficient information is supplied to verify the requester’s identity and intent.
We reserve the right to refuse, suspend, or withdraw any trial at our discretion.

4.2 Scope

The trial is intended for demonstration and initial assessment purposes only. It does not include full system audits, complex migrations, or guaranteed response times.
Support is limited to available resources between 10:00 and 17:00, Monday to Friday (UK time), excluding public holidays.

4.3 No Service Level Agreement (SLA)

During the trial, no SLA applies. Service requests will be handled on a best-effort basis. Response or resolution times are not guaranteed.

4.4 Remote Access and Consent

To deliver remote support, we may require installation of a secure remote access client (e.g. MeshCentral, AnyDesk, or equivalent).
By registering for the trial, you expressly consent to:

• • • • The installation and temporary operation of such software on your devices.
      • Our engineers accessing your systems, cloud environments, and on-premises resources to the extent required for the session.
        You are responsible for ensuring that this access complies with your internal security policies and any applicable data protection obligations.

4.5 Data Protection During Trial

All data accessed during the trial will be handled confidentially and in accordance with our Privacy Policy and Cookie Policy.
No client data will be stored beyond what is necessary to deliver the service and maintain records of the engagement.

4.6 Fair Use and Limitations

• • • • The free trial is limited to one session per client organisation.
      • It may not be transferred, exchanged, or redeemed for cash value.
      • Repeated or disguised registrations are prohibited.
      • We may terminate or refuse any trial in cases of misuse, fraudulent activity, or breach of these Terms.

5. Engagement for Paid Services

Once a trial concludes, any continued service will require a formal agreement or subscription.
Engagements are subject to mutually agreed pricing, service scopes, and payment terms.
iTO.London may issue a proposal or managed service contract that supersedes these general Terms for the agreed services.

6. Client Responsibilities

Clients must:

• • • Provide accurate information and cooperate with our technical staff.
    • Maintain appropriate system backups before any service session.
    • Authorise and facilitate access to relevant systems, devices, and networks.
    • Ensure that any access provided to us does not breach third-party contracts or security policies.
    • Maintain appropriate endpoint protection and credentials management.

iTO.London will not be liable for failures or delays arising from client inaction or inaccurate information.

7. Data Protection and Confidentiality

We process personal and business data in compliance with the UK GDPR and Data Protection Act 2018.
Full details are outlined in our Privacy Policy.

Both parties agree to treat all technical, commercial, and personal information exchanged as confidential and to use it solely for the purpose of delivering or receiving the Services.

8. Payment Terms (for Paid Services)

• • • Invoices are issued according to the agreed contract or quotation.
    • Payment is due within the period stated on the invoice, typically 14 days unless otherwise agreed.
    • Late payments may incur interest at 4% above the Bank of England base rate.
    • Services may be suspended for non-payment.

9. Intellectual Property

All materials, documentation, code, and systems developed or provided by ITO.London remain our intellectual property unless explicitly assigned in writing.
Clients retain ownership of their own data, configurations, and content.

10. Limitation of Liability

To the fullest extent permitted by law:

• • • iTO.London is not liable for any indirect, consequential, or incidental loss, including data loss, downtime, or loss of business opportunity.
    • For paid services, our total liability shall not exceed the total fees paid for the service in question.
    • For the free trial, all services are provided “as is” and without warranty of any kind.

We make no guarantees of fitness for a particular purpose or uninterrupted service.

11. Warranties and Disclaimers

• • • We endeavour to maintain high standards of professionalism and technical accuracy, but all software and services are provided on a reasonable-effort basis.
    • The client acknowledges that IT environments are complex and that issues may occur beyond our control, especially during diagnostic or remote sessions.

12. Termination

Either party may terminate an engagement with written notice.
iTO.London may suspend or terminate service (including trials) immediately if:

• • • The client breaches these Terms.
    • Unauthorised access, security risks, or misuse are detected.
    • Continued service would create reputational, technical, or compliance risk.

13. Force Majeure

iTO.London is not liable for delays or failures resulting from circumstances beyond our control, including but not limited to power failures, internet outages, cyberattacks, or natural disasters.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.
The parties agree that any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Updates to These Terms

We may revise these Terms periodically to reflect changes in our services, policies, or legal obligations.
The latest version will always be available on our website at https://ito.london/terms-and-condition and will display the effective date above.

16. Contact

For questions regarding these Terms, please contact:
📧 info [@] iTO [DOT] London